FAQs - Clear answers to all your questions

1. Clear Communication Policy

We want to be crystal clear in your eyes. Therefore we are trying to answer all questions you can have on your mind before you ask. If you have more, Let us know. Please before asking any question or sending mail be sure that you check here otherwise we'll reply you with the link of FAQs. You can use CTRL + F to search your answers and questions.

2. How can i trust you? Why?

We are already selling our items on eBay. You can check it out here: ebay/yellowchartfamilystore We already have customers. We already have satisfaction results. We are doing this professionally. As a plus, we are experienced customer service specialists. We can understand your requirement & bad faith or good faith, results of something bad customer experiences, what happens if we do our best for you 💕 Therefore you are safe. We have service based working model. We know what to do for each case. Each customer's journey is different. We can empathize you. Also you can check here: About us

3. When will my order be shipped?

For the answer please visit: Shipping Policy

4. Will you send us something related with the purchase?

Right after your order. We will send you an email as soon as your order is placed summarizing all the details.

5. Can i cancel my order?

We don't want people to cancel their orders. It upsets us. Before receiving the tracking number for your order, we can help you. If the order is shipped already, we cannot cancel the shipping. The shipping time is directly related with your item. Sensitive items take longer time to ship. So you'll have a while for it i think. But generally if it is shipped, you'll receive the item. During the dispatching time we'll be able to assist you.

6. What is the return policy?

Return is the last thing we want since we don't have anywhere to stock them and sell something with open box. For return requests, the most important part is why do you want to return it? If it is a mistake of us or delivery or a manufacturer, let us know that problem is. We'll take action accordingly.

7. what is the refund policy?

please check here: Refund Policy

8. How do I get Lorem Ipsum text in Sublime Text?

An extension for Sublime Text 2 and 3! It allows you to Insert Lorem Ipsum in the editor via menu items or keyboard shortcut. Select how much text you want from the menu item in Lorem Ipsum or on the right click menu in Lorem Ipsum to add Lorem Ipsum text.

9. Is there any additional fee that I have to pay?

There is no planned extra fee. You pay all at check out👍 ( Personally i also hate paying anything extra at check out. So feel safe. We won't ask for more money. )

10. My order won't go through, help!

Just tab on it and Contact Us let us know what is happening exactly

11. "It says delivered. But i didn't receive it !" What to do?

To be honest with you, we mostly have photos of deliveries. Min by min we are able to follow. This problem generally occurs for these reasons: a) Someone else who you live together with takes it for you and not inform you😊😊 So please first check it with them. There can be some dirty jokes in your families. ( We faced this issue before ) b) Check security or reception of your compound. c) Sometimes your neighbors or friends are taking them. Be sure that you check them all. Still you don't have the item ? Then of course you have to inform us :) What else can you do? We'll try to find a solution for you. But please be sure that you took the first 3 steps. We'll directly ask for it.

12. "I received the box but the box is empty?" What to do?

What to do, what to do... Our boxes are generally including gift cards of related suppliers. For more they will gladly help you. If not, contact us.

13. "Item is broken/defected" what to do?

This is an important question. For this one of course refund or replacement process will work with evidence or evidences. But there can be some exceptions: For example, if you try to open a bag of food by knife and stab the package of food, the food cant be in the package anymore it will drop to the floor or into box. Is this our mistake? We believe no. We'll just feel sorry for your loss. 😂 Please don't forget that self judgement, ethic, empathy, good faith always important here. For us and for you. We might need to use your evidence to protect our rights and your rights. Send photos or videos related with the issue.

14. Who ships my package?

We. Who else would it be? :) We work with Aquiline. We had no problem since we've started the business on eBay first now. %100 accuracy. Traceable.

15. " I don't like the item. I want to return it. Can i?" What to do?

It depends on the reason of it. Some items are not returnable at all. Such as food, supplements etc. due to the safety reasons. As we mentioned before, we don't have a physical store, we are not able to accept them back. Shipping cost, safety reasons are other subjects to change. We can assist you for partial refund or returning back to manufacturer or return label. We'll do our best for sure.

16. " The delivery box is broken/ defected !" What to do?

I would prefer not touch it at all ! What a bad situation ! Just take photos of it and send us immediately.

17. How fast is the delivery time?

Mostly we are able to deliver your items with in 2 - 3 days. But there are some items which are requiring long dispatching process. Therefore we say 2 - 3 days handling time. Delivery time is in 7 days. For some rare occasions it take longer but not greater than 14 days. If we see it is going to take more and it is going to upset you, we'll gladly give you the refund. No problem. It is rule breaking for us and not acceptable. We'll inform about estimated delivery day right after your order within 1 working day. If not please contact us through email, we are also people. Maybe there can be health problems. This is life. We wish you healthy days also i heard you 😊 Thank you everyone. We wish the same for all of precious customers.

18. "I want to cancel my order." What to do?

Yes and No. Yes, before shipping. No after shipping. After shipping, return/refund/replacement processes will be available.

19. How much is shipping?

This is top secret. Shh ( Free storewide on eBay and Here also 😉 ) But for refund, return policies according to your location it always a subject to change.

20. When will i receive my item/items?

Handling time up to 3 days. Delivery usually takes total 7 days . "We say. But generally within 2 - 3 days we are able to deliver your items. Including the shipping and shipping time! Some sensitive items are being delivered and shipped lately so sometimes it can take up to 10 days. For guarantee, if it takes longer than 14 days, you will get full refund by reporting it to us.

21. "Oops - I put the wrong shipping address!" What to do?

Until you inform us about it, we'll praying for you to correct it before shipping otherwise we have to wait for delivery. Then together with you, we'll return it back or replace it or refund it. ( Depending on item type and policies)

22. Do you have more discount for me?

We have it for sure. Why not but benefit should be equal right ? 😉 What does it mean? If you write positive feedback or review by shooting videos of the item that you receive, recommending us to your friends and they buy something, according to your contribution, we are always open for good relationships here. Let us know about your contribution. Then get your gift card, discount accordingly. I can measure your contribution easily. Terms and conditions of this process completely belonging to YellowcartfamilystoreLLC Any violence or fraud attempt won't be welcoming and I m a statistician and justice is very important for us we'll give you what you deserve.

23. Are you open for collaboration?

Yeap why not? it is all about benefits of both sides. But for these kind of subjects, inform us clearly from the first mail without all details. If you ask "Hey, do you want to collaboration? No." formal request through email will be considered. Especially if you are manufacturer or a physical store owner or a warehouse owner, it welcomes.

24. I have an idea or item or project to sell. Can we have a deal ?

win - win works😉 We can talk about details. If i advertise your website or items, do you have any offer? Let us know about details through email.

25. What can i do for special discounts?

You can write reviews, feedback or if you have any special reason, just contact us.

26. I want to buy something but my card balance is not enough ,missing like ( 1 $ 2$ ), can you do something for me?

We are not a part of charity. But we love helping people. Contact us please. Do you use standard prices or do they change time by time? This is also a good question. We want to inform you. Yes, we sell items but we are not manufacturer. If manufacturers or suppliers change prices, our system are directly changing the price accordingly. So if you think something is affordable for you, just buy it. Same price or same discount or quantity of item is not guaranteed.

27. "I ordered an item but price has just dropped." What to do?

We'll be honest with you and do nothing. Because prices and discounts are for limited quantity of items. When you order it, you take your place and not let anyone else to purchase it. Then asking for cancellation is not ethic. Does not worth to talk about.

28. How many days after purchase do you support customers?

30 days.

29. Do you ship outside the USA?

We don't have any international shipping or sale program so far.

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FAQs - Clear answers to all your questions

1. Clear Communication Policy

2. How can i trust you? Why?

3. When will my order be shipped?

4. Will you send us something related with the purchase?

5. Can i cancel my order?

6. What is the return policy?

7. what is the refund policy?

8. How do I get Lorem Ipsum text in Sublime Text?

9. Is there any additional fee that I have to pay?

10. My order won't go through, help!

11. "It says delivered. But i didn't receive it !" What to do?

12. "I received the box but the box is empty?" What to do?

13. "Item is broken/defected" what to do?

14. Who ships my package?

15. " I don't like the item. I want to return it. Can i?" What to do?

16. " The delivery box is broken/ defected !" What to do?

17. How fast is the delivery time?

18. "I want to cancel my order." What to do?

19. How much is shipping?

20. When will i receive my item/items?

21. "Oops - I put the wrong shipping address!" What to do?

22. Do you have more discount for me?

23. Are you open for collaboration?

24. I have an idea or item or project to sell. Can we have a deal ?

25. What can i do for special discounts?

26. I want to buy something but my card balance is not enough ,missing like ( 1 $ 2$ ), can you do something for me?

27. "I ordered an item but price has just dropped." What to do?

28. How many days after purchase do you support customers?

29. Do you ship outside the USA?

1. Are you interested in expanding your border for other countries?

2. Anything More???

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FAQs - Clear answers to all your questions

1. Clear Communication Policy

2. How can i trust you? Why?

3. When will my order be shipped?

4. Will you send us something related with the purchase?

5. Can i cancel my order?

6. What is the return policy?

7. what is the refund policy?

8. How do I get Lorem Ipsum text in Sublime Text?

9. Is there any additional fee that I have to pay?

10. My order won't go through, help!

11. "It says delivered. But i didn't receive it !" What to do?

12. "I received the box but the box is empty?" What to do?

13. "Item is broken/defected" what to do?

14. Who ships my package?

15. " I don't like the item. I want to return it. Can i?" What to do?

16. " The delivery box is broken/ defected !" What to do?

17. How fast is the delivery time?

18. "I want to cancel my order." What to do?

19. How much is shipping?

20. When will i receive my item/items?

21. "Oops - I put the wrong shipping address!" What to do?

22. Do you have more discount for me?

23. Are you open for collaboration?

24. I have an idea or item or project to sell. Can we have a deal ?

25. What can i do for special discounts?

26. I want to buy something but my card balance is not enough ,missing like ( 1 $ 2$ ), can you do something for me?

27. "I ordered an item but price has just dropped." What to do?

28. How many days after purchase do you support customers?

29. Do you ship outside the USA?

1. Are you interested in expanding your border for other countries?

2. Anything More???