• We truly appreciate you choosing to shop with us and want to ensure you have a wonderful experience. Your satisfaction is our top priority, and we are here to assist you every step of the way.

  While we have guidelines outlined in our "About Us" section and FAQs, please know that we are flexible and will do our best to accommodate your requests. These rules are here just as a reference:

• Returns accepted for 30 days
• Final sale items: 1 collection can't be returned. Here is the list of not returnable items. Food and not returnable products.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@yellowcartfamilystore.com and we'll assist you for the rest of the process. Please don't forget to identify your order number. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yellowcartfamilystore.com.

Thank you. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We'll try to do our best to ensure your satisfaction.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yellowcartfamilystore.com

Best regards,

The Yellow Cart Family Store Team